Contact Details

If you have an issue or question about any of our products, you can call or email us with the details:

UK, Europe & ROW  Email: [email protected] Direct Line +44 115 704 3250  Opening Hours:   Monday - Friday  9.00a.m. - 5.00p.m. GMT US & Canada  Email: [email protected]   Opening hours:   Monday - Tuesday 9.00a.m. - 6.00p.m. EST Wednesday - Thursday 9.00a.m. - 5.30p.m. EST Friday 9.00a.m. - 5.00p.m. EST

Sometimes we will be busy, so if the phone is not answered immediately, you can always leave a message with your contact number and a member of the Customer Service team will ring you right back.

We endeavour to answer all emails within 48 hours not including weekends.

Missing or Damaged Parts If you have an issue with any product – for example missing or broken parts, providing the following details when e-mailing the Customer Service team, will let us resolve your problem faster. We require this information from you to help get any necessary replacement parts out to you as fast a possible, and to ensure that future occurrences will be reduced: Name: Postal Address: Packer Code: Issue/Problem: Shop Purchased From: Date purchased: Other Notes/details: Left: An example of a Packer Code (K8NA) on the back of a blister pack.

Right: An example of a Packer Code (K6D) from a box set.

Mail Order issues and questions If you have a question or issue about about an order from our online store, you can help us be telling us: The email address you logged in as (if it is not the same as the address you are emailing from now) The order confirmation number (eg. 000-111123-123456-12345678) Your shipping address (be sure to include your country - sometimes people don't!)

Our Customer Service System

USA and Canada	Rest of World
[email protected]	[email protected]

When you e-mail, a ticket is created in our customer service system. We check tickets Monday–Friday in both our UK and USA offices first thing in the morning. So if you send an e-mail on Tuesday afternoon, it will be seen on Wednesday morning. You should receive an automated response to let you know a ticket has been created for your issue. (if you don't please, check your spam folder, or double-check that you have emailed the correct address – [email protected] for USA and Canada or [email protected] for the rest of the world) Questions will be answered by a customer service agent. Our customer service agents only actively look for customer service issues through this system, so if you report an issue elsewhere (Facebook, Twitter, forums etc.) although we still want to help you, there is no guarantee it will be attended to in a timely way. We may send you a customer service help form to fill out, if we need more information before we can resolve your issue. Depending on your location, replacement parts may be shipped by UPS, FedEx or postal service. We try to resolve issues within 14 days, but replacement parts may take longer if parts are not currently available.

Retailer's questions Are you a retailer interested in stocking the GF9 range of products in your store? Contact one of the Battlefront Miniatures / Gale Force Nine team for more information.

North America E-Mail: [email protected] Battlefront Miniatures North America 500 Principio Parkway West Suite 100 North East, Maryland 21901 United States of America Phone: 844-239-1768 (Toll Free) Fax: 410-287-2012   • Anthony Burger   [email protected]   410-287-1526 • Tim Oswalt   [email protected]   410-287-1529   Monday & Tuesday 9am - 6pm EST Wednesday & Thursday 9am - 5:30pm EST Friday 9am - 4:30pm EST

Europe & UK E-Mail: [email protected] Battlefront Miniatures Europe Ltd Unit 4C Tissington Close Beeston Nottingham NG9 6QG United Kingdom Phone: +44 (0) 115 704 3240 Fax: +44 (0) 115 906 3069   • Matt Sulley (UK Office Manager)   [email protected]   +44 (0) 115 704 3245 • Chris Potter (EU & UK)   [email protected]   +44 (0) 115 704 3248 • Anders Johansson (EU)   [email protected]  +44 (0) 115 704 3244 • Neil Jagger (UK)   [email protected]   +44 (0) 115 704 3240 • Joaquin Meier (EU)   [email protected]   +44 (0) 115 704 3252  Monday - Friday 9am-5:30pm GMT

For Independent Stockists

Most of the Battlefront Miniatures Product Range can be ordered directly from any of these fine distributors:

United States Distributors Alliance Game Distributors - East 207 Redco AVE, Suite 4 Red Lion, PA 17356 PH: (800)-669-4263 Alliance Game Distributors - Midwest 3405 Centennial Drive Fort Wayne, Indiana 46808 Ph: (800) 444-3552 Alliance Game Distributors - Southwest 9204 Brown Lane #160 Austin, Texas 78754 Ph: (800) 424-3773 Alliance Game Distributors - West 7411 West Sunnyview Avenue Visalia, California 93291 Ph: (888) 366-5456 ACD Distribution Fresno 4069 West Shaw Avenue Suite 150A Fresno, California 93722 Ph: (800) 767-4263 Fax: (559) 276-0285 ACD Distribution Harrisburg 2501 Sycamore Street Suite B Harrisburg, Pennsylvania 17111 Ph: (800) 767-4263 ACD Distribution Madison 2841 Index Road Suite 150 Madison, Wisconsin 53713 Ph: (800) 767-4263 Fax: (608) 273-8616 Aladdin Distributors 1420 Cliff Avenue East Burnsville, Minnesota 55337 Ph: (952) 890-8700 Fax: (952) 890-8701  Golden Distribution - WEST 440 Martin Avenue Santa Clara, California 95050 Ph: (866) 737-9540 GTS Distribution – Arizona 1000 S. Park Lane Suite 7 & 8 Tempe, Arizona 85281 Ph: (888) 333-9500 Fax: (602) 431-5934 E-Mail: [email protected]   GTS Distribution – Atlanta 1800 Wilson Way Suite 7 Smyrna, Georgia 30082 Ph: (888) 333-9500 Fax: (770) 333-9546 E-Mail: [email protected]   GTS Distribution – Boston 27 Draper Street Woburn, Massachusetts 01801 Ph: (888) 333-9500 Fax: (781) 503-1010 E-Mail: [email protected]   GTS Distribution – Hawaii 296 Mokauea Street Suite 102 Honolulu, Hawaii 96819 Ph: (808) 841-0265 Fax: (808) 841-0271 E-Mail: [email protected]   GTS Distribution – Michigan 4320 Airwest Drive SE Suite A Kentwood, Michigan 49512 Ph: (800) 940-0934 Fax: (616) 940-3275 E-Mail: [email protected] GTS Distribution – Northern California 88 Bonaventura Drive San Jose, California 95134 Ph: (800) 255-5440 Fax: (408) 441-0173 E-Mail: [email protected]   GTS Distribution – Orlando 1175 Florida Central Parkway Suite 3000 Longwood, Florida 32750 Ph: (407) 261-0257 Fax: (407) 261-0259 E-Mail: [email protected]   GTS Distribution – Pennsylvania 1302 North Sherman Street Allentown, Pennsylvania 18109 Ph: (877) 422-5532 Fax: (815) 642-0655 E-Mail: [email protected]   GTS Distribution – Southern California 1410 N. Batavia Street Orange, California 92867 Ph: (800) 880-4447 Fax: (714) 940-0866 E-Mail: [email protected]   GTS Distribution – Washington 12407 Mukilteo Speedway Suite 100 Lynnwood, WA 98087 Ph: (800) 890-5456 Fax: (425) 347-1764 E-Mail: [email protected] Peachstate Hobby Distribution - East 13450 Brooks Drive Unit C Baldwin Park, CA 91706 PH: (877)-743-4263 Peachstate Hobby Distribution - South 995 Kennedy Blvd Suite 46 Orlando, Florida 32810 Ph: (877) 743-4263 Fax: (407) 571-1245  Peachstate Hobby Distribution – North Middlebrook Crossing Industrial Park 8E Easy Street Bound Brook, New Jersey 08805 Ph: (888) 657-1802 Fax: (732) 537-1187 Peachstate Hobby Distribution – Southwest 10221 Corkwood Road Suite 100 Dallas, Texas 75238 Ph: (885) 743-4325 Fax: (972) 993-4270  Southern Hobby Supply Inc. 211 Ellery Court Nashville, Tennessee 37214 Ph: (800) 473-2804 Ph: (615) 366-5858 Fax: (615) 360-9776 E-Mail: [email protected] Southern Hobby Supply Inc. 905 Sivert Drive Wood Dale, Illinois 60191 Ph: (800) 463-1133 Ph: (630) 496-9476 Fax: (630) 496-9487 E-Mail: [email protected] Southern Hobby Supply Inc. 1208 Ambassador Blvd St Louis, Missouri 63132 Ph: (800) 558-7060 Ph: (314) 993-3319 Fax: (314) 993-8914 E-Mail: [email protected] Southern Hobby Supply Inc. 1930 New Highway Farmingdale, New York 11735 Ph: (855) 584-6229 Ph: (631) 414-7860 Fax: (631) 414-7867 E-Mail: [email protected] Canada Distributors Lion Rampart Imports 36 Eastern Avenue Brantford, Ontario N3P 1J5 Ph: (800) 992-7679 Grosnor Distribution 4 Lowry Drive Brampton, Ontario L7A 1C4 Ph. (416) 744-3344 Universal Distribution #102 - 7889 132nd Street Surrey, British Columbia V3W 4N2 Ph: (604) 596-4320 Universal Distribution 2441 Rue Guenette St. Laurent, Quebec H4R 2E9 Ph: (604) 596-4320 European Distributors Asmodee Distribution Valseholmen Hvidovre Denmark, 2650 Ph: (0045) 8880 9060 E-Mail: [email protected] BNW Distribution White Parc Hall 4A Winklesweg 178 Langenfeld Germany, 40764 Ph: (0049) 2173 8932 808 E-Mail: [email protected] ADC Blackfire Entertainment GmbH Harkortstrasse 34 Ratingen Germany, 40880 E-Mail: [email protected] Crimstone GmbH Breslauer Str. 10 Eckernförde, Schleswig-Holstein Germany, 24340 Ph: (0049) 4351889115 E-Mail: [email protected] E-Minis Sol 51, La Linea de la Concepcion Cadiz, Spain, 11300 Ph: (0034) 8565 83846 E-Mail: [email protected] Games N Stuff George Stephensonstraat 18A Zwolle Netherlands, 8013NK Ph: (0031) 38 46 000 68 E-Mail: [email protected] Pegasus Spiel AM Strabbach 3 Friedberg Germany, 61169 Ph: (0049) 6031 72170 E-Mail: [email protected] SAS SURFIN MEEPLE FRANCE 135 Rue du Tondu BORDEAUX France, 33000 E-Mail: [email protected] Ulyssis Miniatures BE/FR Brussegemsesteenweg 19 Wolvertem Belgium, 1861 Ph: (0032) 478 222 333 E-Mail: [email protected] United Kingdom Distributors Asmodee UK (Esdevium Games) Unit 6 Waterbrook Road Alton GU34 2UD Ph: 01420 593593 Spiral Galaxy Games Unit B Halesfield 20 Telford TF7 4QU Ph: 01952 587482 E-Mail: [email protected] Zatu Games 11 Robberds Way Norwich NR5 9JF Ph: 01603 519727 E-Mail: [email protected] Rest of World Distributors Aetherworks (Australia and New Zealand) St Peters NSW, 2044 Ph: (0061) 29 519 5746 E-Mail: [email protected] BlitzMinis (Singapore and Asia) 115a Commonwealth Drive 03-03/04 Singapore, 149596 Ph: (0065) 90 309098 E-Mail: [email protected] Sales Team: Blitz And Peaces Pte Ltd