EUROPEAN UNION From June we will be changing the way we ship your orders to you. We will now be shipping orders into Europe using Import One-Stop Shop (IOSS)  What is the IOSS for? The IOSS allows suppliers and electronic interfaces selling imported goods to buyers in the EU to collect, declare and pay the VAT to the tax authorities, instead of making the buyer pay the VAT at the moment the goods are imported into the EU as it was previously the case (for products over 22 EUR). What are the advantages of the IOSS? The IOSS facilitates the collection, declaration and payment of VAT for sellers making distance sales of imported goods to buyers in the EU. The IOSS also makes the process easier for the buyer, who is only charged at the time of purchase, and therefore does not face any surprise fees when the goods are delivered. If the seller is not registered in the IOSS, the buyer has to pay the VAT and usually a customs clearance fee charged by the transporter. Full details can be found here https://ec.europa.eu/taxation_customs/ioss_en   Customer Information (European Union) All orders under €150 (Excluding Shipping) will be shipped using the IOSS shipping program.  If you have an account on the website and are logged in, pricing for products will be shown for your location including VAT in your cart.  If your order is over €150 then your order will be shipped with DAP which means you will be liable to customs and duties charges in your country. In this case, we will remove the VAT component before shipping. So, to avoid unnecessary import charges for all EU orders: Register for a Flames of War account to see correct pricing including VAT. Shipping cost is €20 Free Post shipping on orders over €100 Keep your orders under €150 excluding shipping. If your order is over this value, email us so that we can help create the order for you.

Minimum Shipping The minimum shipping amount for each area will be as follows: This is a flat charge and will applied to all orders, no matter the value, that are under the value of Free shipping.  UK Europe USA Canada £7.50 €20 US $10.95 US $15

Free Shipping We will continue to offer free shipping in North America & Europe all orders over the following values. UK Europe USA Canada £75 €100 US $120 US $120

Rest of the World We are still able to ship to the Rest of the World and the shipping rate will be calculated at 40% of the order value or $10.00USD whichever is greater. This will be applied to the order at checkout. If the order can ship for less than this amount and above $10 we will credit you the difference. The shipping charge will not go above this amount unless exceptional items are in the cart

Pre-orders For all advance order for a future releasee that has been placed these changes will apply. All customers will be contacted to confirm the details before any order is shipped. Updating the orders to the new pricing structure for any Euro order will be part of the process to avoid the additional taxes when it arrives in country.

Back-orders Our goal is to ship all orders 100% full. In the event this is not possible and some of the order will take longer to fill customer service will be in touch to confirm if you would like the order to wait for all the items or if we remove the delayed item from the order. Given the delays of stock movement around the world this will continue to be an issue for the foreseeable future so we will keep people informed about the status of all incoming stock.

Exceptional Items A small number of products such as some of our Battlefield in a Box range, gaming mats, and figure cases are excluded from our free shipping offer. Shipping charges for these items will be shown at a specific rate. We will identify any item in the webstore that this applies to going forward.

PO Boxes We do not ship to PO box addresses.